How do I become a member?
Click on the “Sign Up” button on the top right corner of the homepage and choose the plan that’s right for you. We have Zallat Valu which is our annual plan ($99.00) and Zallat Flex which is our monthly plan ($14.99). Once you sign up you will then gain access to the platform where you will be able to shop from the store(s) of your choice and get it delivered within two hours.
Do we charge a delivery fee?
There is no delivery fee for orders above $45. But for orders under $45 there will be a $6 delivery charge. To help us cover the cost of picking and delivery you will find our prices a bit more than the store’s; for example, a product that costs $4.00 in-store will be $4.40 on Zallat.
What if an Item I need is not available?
If an item you ordered is not available at the store then your Zallat Shopper will inform you and suggest a replacement. If however you simply forgot to add an item to your order, you will still be able to ask your Shopper to add as long as she/he is still at or to the store.
How do I pay?
Once you have completed your shopping you will be able to pay by using Visa, Mastercard or American Express.
What does “On Hold” mean?
Once you do submit your order you will see order status set to “On Hold”. This simply means that your card has not yet been charged. We will only charge your card after the Shopper has completed shopping for your order.
Do we deliver alcohol?
No. We do not deliver alcohol at this time.
When do we deliver?
We deliver between the hours of 9am and 9pm and within 2 hours from time of your order, or at the time you specify depending on Shopper availability.
Can I tip Shoppers?
Customers don’t have to tip Zallat Shoppers but it’s very much appreciated!
Can I cancel an order?
Yes. You can cancel an order free of charge as long as the Shopper hasn’t yet arrived at the store. If however you do can cancel after the shopper has reached the store you will get charged a $10 Cancellation Fee.
Can I cancel my account?
Yes. You have 14 days to cancel your subscription and get a refund assuming you have used our service at-least once. If you never used it you will get refunded no questions asked. To cancel all you will have to do is inform Zallat Support either by email or phone. If you do not cancel your subscription will automatically renew.